Returns Policy

The following is our returns policy about products purchased on Haculla. If you have further questions, you could call or email our Customer Service Representatives in Contact Us.

Follow these steps for Returns/Exchanges:

  1. To process your return or exchange, you must first get an RA number, so please contact our Customer Service Representatives in Contact Us.
  2. Fill out the Return/Exchange Form and enclose a copy in your package.
  3. Click here to download: JPG
  4. In a sealed insured package, mail your package to CBA (address provided above) along with the Return/Exchange Form.
  5. All Merchandise must be returned to:
    CBA
    50 Enterprise Avenue North
    Secaucus, NJ 07094
  6. You will be notified via email once your Return/Exchange has been received and a credit or exchange has been processed. Please note that your exchange item may not be available by the time your return is received.

Only items purchased from this website (Haculla.com) can be returned or exchanged according to the following policy:

  1. All returns must be in saleable condition and include its original packaging with tags attached.
  2. Returns or exchange items must have a return label on the package with a Return Authorization (RA) number. Please note that we are unable to process returns or exchanges without an RA number.
  3. To process your return or exchange, you must first get an RA number, so please contact our Customer Service Representatives in Contact Us. We recommend customers select a service, which offers a tracking number when sending back returns. We are not responsible for lost packages.
  4. Once an RA is processed, the items must be shipped out immediately. Domestic packages need to be received within 2 weeks of the date the RA was created. International packages need to be received within 3 weeks of the date the RA was created.
  5. When you are returning or exchanging an item, you must fill out a Return/Exchange Form and include the form inside the package when sending back your items. Your Return Authorization Number, Order Number and Billing Name must appear on the Return/Exchange Form.
  6. To receive a copy of the Return/Exchange Form, please download here: JPG Or you may request for a form by sending an email to our Customer Service Representatives in Contact Us.
  7. Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed.
  8. Please note that when exchanging items, credit can only be used per invoice amount and not in combination with multiple returns.
  9. You may return an item within the first 14 days after receipt, so long as the item is in the original condition for a full refund, excluding sale items.
  10. You may exchange an item within 30 days of receipt for another item or Web Store credit.
  11. No refunds are available for sale items – only Exchange or Web Store credit.
  12. Items worn or with stains cannot be returned. If you do ship such items, Haculla will not be responsible for processing and returning such items.
  13. Shipping charges are not refundable for returns.
  14. All Merchandise must be returned to:
    CBA
    50 Enterprise Avenue North
    Secaucus, NJ 07094